Field Notes
Where Sales Strategy Meets People Strategy
Practical, research-backed lessons on hiring, leadership, HR, and building sales organizations that produce predictable results.
Non-Solicitation Clauses in Ontario: How to Protect Your Customer List When a Salesperson Leaves
Your top salesperson just resigned and you are worried about the client book. Before you reach for the non-solicitation clause, here is what that clause actually does in Ontario, why so many of them fail, and the protection that matters more.
AI Resume Screening in Ontario: The Filter That Quietly Rejects Your Best Salesperson
The AI screen that clears your résumé pile in seconds is not finding your best salesperson... it is finding the one who looks like your last hire. What Ontario now requires, and how to screen fairly.
Workplace Harassment Investigation in Ontario: Why You Can't Just Quietly Handle That Complaint
A workplace harassment investigation in Ontario is a legal duty, not optional. What the OHSA requires, what a botched one costs, and how to handle a complaint.
Should You Cap Sales Commissions? Why the Ceiling Costs More Than It Saves
The cap feels like discipline. Then your best rep hits the ceiling in October and quietly stops closing until January. Here is what a commission cap really costs, and what to build instead.
Psychometric Testing for Sales: What Actually Predicts Performance
Psychometric testing for sales candidates only works if you use the right tools. Learn why standard personality tests fail and what actually predicts revenue.
Why Hiring on Gut Feeling Is the Riskiest Move in Sales Recruiting
The candidate who lit up the room is the one your instinct is worst at judging, and in sales that read is worse than useless. Here is what the research on gut-feel hiring actually shows, and the process that beats it.
Terminating a Salesperson in Ontario: What You Actually Owe (Notice, Commission, and the One Clause That Can Undo It All)
Terminating a salesperson in Ontario feels like a clean break at the ESA minimum. It rarely is. Here is what you actually owe on reasonable notice and commission through the notice period, and the one clause that can void your whole termination plan.
Hiring for culture fit is a legal landmine. Here's what to hire for instead
Hiring for culture fit may seem like good judgment, but it is often a legal minefield and a bias trap. Here is what to hire for instead, using the four dimensions of fit.
Are Non-Compete Agreements Enforceable in Ontario?
In Ontario, employee non-competes have been void since October 2021. Here is who is exempt, what it means for your sales team, and what actually protects your book of business.
The Candidate Your AI Just Rejected Is Also a Customer
Most job seekers have now been interviewed by an AI, and most weren't told. How AI screening and interviewing reshape candidate experience, and what it costs you.
AI Was Supposed to Take the Bias Out of Sales Hiring. It Just Learned Yours.
Everyone selling AI hiring is selling you Moneyball. The catch: the tool either learned bias from your history or showed up already carrying it. Here's what the research shows, and how to fix it.
I Used to Think an Employee's Money Stress Wasn't My Problem
The cost of living is a business problem, and paying more is not where to start. A note to Canadian small business owners on competitiveness, AI, livable wages, and letting people share the upside they create.
Are Sales Bonuses a Waste of Money?
Sales bonuses are not inherently a waste of money, but companies waste a fortune paying for behaviours they never actually wanted. Here is what the research, and my own mistakes, taught me about designing a plan that buys the right behaviour.
What LeBron Is Teaching Us All About Retaining Top Performers
LeBron James just handed the Lakers his notice. If an organization with that much going for it can’t keep someone, what is a small business actually supposed to do when its best person walks in with the same news?
The Commission Plan That Turned Paul's Engineering Team Into the Enemy
Paul's engineering team had stopped cooperating with sales. His best business dev rep was closing deals that blew up on delivery. His longest-tenured client (eleven years) was now asking for a refund. He was convinced he had a people problem. He didn't. He had a commission plan that was quietly destroying the culture he had spent a decade building.
The 2026 Return-to-Office Mandate Is a Pay Cut You Are Not Calling a Pay Cut
Employees value hybrid flexibility at about 7% of pay, and 70% say they would job-hunt over a full return. A blanket RTO mandate is a pay cut you are not calling one, and it drives out your most senior, skilled, and female employees first.
Ontario's 2026 Job Posting Rules: A Compliance Test You Can Pass and Still Lose
Ontario's new job posting rules took effect January 1, 2026: posted pay ranges, AI disclosure, no Canadian-experience filters, and a 45-day reply to anyone you interview. The bare-minimum version is legal and quietly expensive. Here's the sales leader's read.
The People Who Quit in January Decided to Leave in October
The people who quit in January decided in October, and your comp plan often made the decision for them. With switching no longer paying a premium, a soft market strips away the easy excuse. Here is the retention fix.
Your Annual Performance Review Measures the Manager, Not the Employee
Only 14% of employees say reviews inspire them, and more than half of a rating reflects the rater, not the person rated. Why the annual review measures the manager, what to do instead, and the Ontario documentation risk.
