I Used to Think an Employee's Money Stress Wasn't My Problem
The cost of living is a business problem, and paying more is not where to start. A note to Canadian small business owners on competitiveness, AI, livable wages, and letting people share the upside they create.
Are Sales Bonuses a Waste of Money?
Sales bonuses are not inherently a waste of money, but companies waste a fortune paying for behaviours they never actually wanted. Here is what the research, and my own mistakes, taught me about designing a plan that buys the right behaviour.
What LeBron Is Teaching Us All About Retaining Top Performers
LeBron James just handed the Lakers his notice. If an organization with that much going for it can’t keep someone, what is a small business actually supposed to do when its best person walks in with the same news?
The Commission Plan That Turned Paul's Engineering Team Into the Enemy
Paul's engineering team had stopped cooperating with sales. His best business dev rep was closing deals that blew up on delivery. His longest-tenured client (eleven years) was now asking for a refund. He was convinced he had a people problem. He didn't. He had a commission plan that was quietly destroying the culture he had spent a decade building.